PRIVACY POLICY

Effective Date: April 26, 2025

Welcome to Intentional Espresso! We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you provide directly to us when you:

Submit an inquiry or contact form
Request a quote
Book our services
Sign up for our email newsletter (optional)
Personal Information: Includes your name, phone number, and any message content shared during SMS communication.
Device Information: We may collect technical data such as IP addresses or device identifiers for security purposes.
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Event details (date, location, type of event)
- Company name (for corporate events)

We may also collect limited non-personal information automatically through cookies, such as your browser type, operating system, and pages you visit on our site.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries
Provide quotes and event proposals
Deliver and manage our coffee catering services
Send occasional updates or promotional emails (only if you opt-in)
Improve our website and services
To send SMS messages related to appointments, services, billing, or other business-related communication.
To enhance our services and ensure effective communication.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is only used internally to serve you better.

Cookies and Tracking Technologies

Our website uses basic cookies to enhance your browsing experience. Cookies help us understand website traffic and usage patterns, so we can improve functionality.
You can choose to disable cookies through your browser settings if you prefer.

Third-Party Services

We may use trusted third-party services, such as Google Analytics, to help us analyze website performance. These services may collect anonymous information about your use of the site.
We ensure any third-party service providers we use are compliant with relevant data protection standards.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to your personal information
Request deletion of your personal information
Opt out of promotional communications at any time

To exercise any of these rights, simply email us at info@intentionalespresso.com.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

How We Share Your Data

Service Providers: Your data is securely hosted through our CRM, 17hats, and processed by its trusted texting service providers to deliver SMS messages.
Compliance: If required by law or to protect our legal rights, we may share your data
Data Protection: Your personal information (including mobile opt-in data) will never be sold or freely given to third parties. No mobile information will be shared with third parties / affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use encryption, secure storage, and other industry-standard measures to safeguard your information.
Only authorized personnel have access to your data.

Data Retention

We retain your data for as long as necessary to provide our services or comply with legal obligations.

Your Rights

Access and Updates: Contact us to access, update, or correct your personal data.
Opt-Out of SMS: Reply “STOP” to any text message to stop receiving SMS communication.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated policy on our website with a revised effective date.